A blemish on my otherwise good record!

And it was totally my fault!

I admit I am not perfect.  My eyesight is far from perfect.   I cannot always see or catch every issue.

I missed a big one this time.

When I listed a Zara item recently, I saw zero flaws.  I check everyhing at least twice in the store, when I take pictures, and before I package it. I never saw anything.

The buyer opened a case saying they found a flaw and included a picture.  Of course, I approved a return and Poshmark did as well.  I messaged the buyer to apologize and assure the person that I was very sorry and had not seen the flaw.  I was mortified that I had made this horrible mistake.

I would not feel so bad if the buyer had understood it was an honest mistake and had realized from my stats that I would never list something without an explanation of a flaw if there was one.  Maybe the buyer did not mean to word her comments implying I had done this on purpose but that's how it felt.  

I put a lot into this to feel good about providing good items to people with fast shipping, a nice card and careful packaging. This is a bummer.

I cannot make it up to the buyer especially if she feels I knowingly sold her the item with an obvious flaw.

Since I started Poshmark a few years ago, I think there have been 3 or 4 cases opened.  One, the buyer did not read the description and said I did not give the color of the item.  Second, I sent the worng item and we worked that out. Third,  there was an odd color pant and I described it as best I could.  The buyer said it was not the color she had hoped for and returned the pant.  Fourth, this one.

When I receive the return, I will write the buyer a letter. It's about all I can do to try to convince her I did not do this on purpose.

Today is another chance to do better.  I'm off to Plato's Closet to see how much I can fit into a bag for $12.

Want to join Poshmark?

It's easy.  I recommend downloading the app and it will lead you through the steps.  Be sure to use this code to receive $10 of your first purchase:

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